Privacy Policy

IowaMedicaidHelp is committed to protecting the privacy and security of our website visitors, clients, and prospective clients. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and the rights you have concerning your data. By using our website and services, you acknowledge and agree to the practices described in this policy.

Scope

This Privacy Policy applies to all individuals who interact with IowaMedicaidHelp, including visitors to our website, clients who engage our Medicaid planning services, and prospective clients who request information or submit inquiries through our site. It covers the personal data we collect through various channels, such as online forms, email communications, and in-person consultations.

Data Collection and Use

While you can browse many areas of our website without providing any personal information, certain interactions may prompt you to share data with us voluntarily. For example, when you fill out a contact form, request a case evaluation, or sign up for our newsletter, you may be asked to provide details like your name, email address, phone number, and postal code. We collect this information to respond to your inquiries, provide the requested services, and send you relevant communications.

In addition to the data you explicitly provide, IowaMedicaidHelp may automatically gather certain information about your website interactions using various tracking technologies.

1. IP Address: We may log your Internet Protocol (IP) address to analyze website traffic, track user trends, and gather broad demographic information for aggregate use.
2. Cookies: Our site uses cookies, which are small text files placed on your device, to enhance your browsing experience, remember your preferences, and collect usage data. You can modify your browser settings to refuse cookies, but this may limit your ability to access certain features or services.
3. Web Beacons: We may employ web beacons (also known as clear GIFs or pixel tags) to track the online movements of web users. This information helps us analyze trends, administer the site, and gather broad demographic information for aggregate use.
4. Location Data: If you access our website from a mobile device, we may collect location information provided by your device's GPS, Wi-Fi, or cellular technology. We use this data to provide location-based services and to improve our offerings.

Personal Information

The personal information we collect allows us to deliver and improve our Medicaid planning services, respond to your questions and concerns, and send you informative content and promotional materials.

We may use your data to:

• Provide personalized guidance and support for navigating the complexities of Medicaid eligibility, application processes, and asset protection strategies.
• Conduct research and analysis to better understand our client's needs and enhance our services.
• Communicate with you about your case, share relevant legal updates and resources, and send periodic newsletters or event invitations.
• Improve our web site's functionality, performance, and usability to create a better user experience.
• Comply with legal obligations and protect our business interests as needed.

IowaMedicaidHelp does not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent. We may share your data with trusted service providers who assist us with website hosting, data analysis, payment processing, customer service, and email delivery. These third parties are prohibited from using your information for any purpose other than to provide these services to us.

We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of IowaMedicaidHelp, (c) act in urgent circumstances to protect the personal safety of users of the website or the public, or (d) protect against legal liability.

Data Security

Safeguarding your personal information is a top priority for IowaMedicaidHelp. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information.

Our website uses Secure Sockets Layer (SSL) technology to encrypt sensitive data transmitted online, such as contact forms and payment transactions. We also employ firewalls, intrusion detection systems, and other security measures to protect against unauthorized access to our networks and servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

It's important to note that email communications are not always secure. Please do not include sensitive data, such as your Social Security number or health information, in any emails you send to us. If you need to share confidential information, we recommend using our secure client portal or discussing it during an in-person meeting.

Your Choices and Rights

IowaMedicaidHelp respects your right to control your personal data. You have the following choices and rights regarding the information we collect and maintain:

1. Opting Out of Communications: If you no longer wish to receive our newsletter, updates, or promotional emails, you can unsubscribe by following the instructions included at the bottom of each message or by contacting us directly.
2. Accessing and Updating Your Data: You have the right to request access to the personal information we hold about you and to correct any inaccuracies. To make such a request, please contact us using the information provided at the end of this policy.
3. Data Deletion: You may ask us to delete your personal data from our systems in certain circumstances. However, please note that we may retain certain information as required by law or for legitimate business purposes, such as preserving records of our dealings with you.
4. Cookie Management: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some parts of our website may not function properly.

Policy Updates

As our services evolve and legal requirements change, we may need to update this Privacy Policy from time to time. We reserve the right to modify the policy at any time, and the revised version will be effective as of the date it is posted on our website.

If we make any material changes to the way we collect, use, or share your personal information, we will notify you by prominently posting a notice on our site or sending you an email. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

IowaMedicaidHelp

201 9th St. NE, Altoona, IA 50009

Phone: (515) 212-4000

We are committed to working with you to resolve any issues you may have regarding your privacy and the protection of your personal information.

Using the IowaMedicaidHelp website and engaging our Medicaid planning services signifies your acceptance of this Privacy Policy. If you disagree with this policy's terms, please refrain from using our site or providing us with your personal data.

This Privacy Policy was last updated on March 01, 2025.